I thought when I was young and at the beginning of my career, that the rookie mistakes and the frustrations projected on me would help me grow a thick skin.
I’m slowly learning, after ten plus years in my new field, that thick skin isn’t enough. There is nothing more strident than the self-righteous conviction of someone who sits in the sanctuary and praises the Lord every Sunday.
There’s an irony to my name, because I act as “a net,” capturing every bit of negative grousing that folks want to get off their chests.
“I don’t want to complain, but…” is often the opening line. The leaders are often exempt because, that’s like complaining that Jesus multiplied those loaves and fishes, but did it have to be pumpernickel bread?
People hate change is the basis for 2000 years of stagnation in the christian church. Serve bagels instead of donuts one Sunday and all hell breaks loose. And somehow, the person who takes the heat is the front office- which by luck, or mischance happens to be me.
Let’s be honest- the customer service field is the worst. People have a consumer mindset these days, and churches are feeling the pressure to create a great product or “guest experience.” Somehow church has become another theme park or restaurant- we compete with each other for that shrinking audience of worshippers. The fable of the man, the boy and the donkey comes to mind. In the quest to please all, we please no one.
And if they don’t like it, I’ll be the first to know.